PRIVACY POLICY

This privacy policy sets out EmuWellbeing.com uses and protects information that you give EmuWellbeing.com when you use this website.
EmuWellbeing.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that such information will only be used in accordance with this privacy policy.
EmuWellbeing.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with such changes made and be updated with the latest policy. This policy is effective from 29 November 2011

 

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

What we do with the information we gather
We require your information to understand your needs and provide you with a better service, in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional mails about new products, special offers or other information which we think you may find interested using the contact details which you have provided.
  • From time to time, we may also use your information to contact you for market research and survey purposes. We may contact you by email, phone, fax, mail and/or any other mode of contact as we deem appropriate.
  • We may use the information to customise the website according to your interests.

 

Who views your personal information
EmuWellbeing.com may share your personal information with affiliates that perform services for us, including but without limitation to those who fulfilling orders, delivering packages, sending postal mails and e-mails, analysing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity(ies), conducting customer surveys and providing customer service. They have access to personal information needed to perform their functions, but may not disclose your personally identifiable information for other purposes.

 

Public information
Please note that if you choose to share information about yourself in an open format, such as through a third party site like Facebook or in the user-generated content of our own website, we consider that information to be public information and NOT personal information.

 

Choice – Opt Out
If you receive any future e-mailings from EmuWellbeing.com, you may opt out of these mailings at any time by contacting us via the contact form or emailing us with the subject “Unsubscribe Request” at admin@emuwellbeing.com.

 

Payment Policy
We accept the following forms of payment: Bank Transfer, Direct Deposit Over ATM Machine/Counter, Credit and debit card payments or Paypal. Payment made cannot be refunded, it can only exchange to become store credit.

 

Making a Purchase
The information you provide upon making a purchase includes general facts necessary for us to complete your order, for instance, your name, billing address, shipping address, e-mail address, phone number and credit card number. Your credit card number is privileged information and will at no time be shared with a third party save and except for the authorised payment processing agents. Your credit card details will not be stored. Other information is stored and maintained in a secure location separate from this website.

 

Submitting a Testimonial
Please note that upon submitting your testimonial, the information you provide including but without limitation to your name, age, gender, location, occupation and testimonial will be automatically used, published and/or shared on this website and other marketing materials as may be deemed appropriate by us without further reference to you.

 

Shipping Policy
EmuWellbeing.com ship with Singpost, FeDex and Ta-Q-Bin which we think is appropriate by referring to customer location and a tracking number will be provided via email, customer need to make sure the email being registered is valid to receive this notification.

All order will be dispatched the next day if ordered and paid after 10am, or the following day for orders after 10am, We will ship out orders from Monday to Friday.
We are not responsible for incorrect postal addresses resulting in non-delivery of the goods. Please check you have carefully entered the correct address.
Shipping addresses cannot be changed after checkout, We are not responsible for items shipped to an incorrect address provided by the customer.
We accept pick-ups, please contact us via email for self collection.

Delivery time frame advertised is not guaranteed. The couriers we use operate on a 98-99% success rate. We’re unable to take responsibility if the item is not delivered on time but we’ll help to chase it up. We may request additional information before processing and shipping orders where we feel necessary. In times of adverse weather conditions items may take longer than normal to arrive.

 

Return Policy
When we request a return for a situation that is a result of our error, the full cost of the merchandise, shipping charges, customs, tariffs and taxes will be refunded. Such an error may include receipt of incorrect, defective, or damaged merchandise. Please contact us if you feel we have made such an error and do not discard the merchandise unless we direct you to do so.

 

Cancellation Policy
All items sent for shipping are not allowed to be cancelled.

 

Questions about This Policy
Please do not hesitate to email us at admin@emuwellbeing.com should you have any enquiry
about this Privacy Policy or the content and practices of our website.